NEW YORK, NY - March 15, 2004 - LivePerson, Inc. (NASDAQ: LPSN), a provider of technology facilitating real-time online customer interaction, announced today that The City of Virginia Beach, VA has deployed LivePerson to provide live, online assistance to their website visitors. Visitors to the City's nationally acclaimed Web portal, VBgov.com, can communicate directly with the City's public information staff using LivePerson to obtain information on City of Virginia Beach services and events or to request guidance through the City's extensive website. The City of Virginia Beach is one of the first municipal government in the country to utilize the technology.
Known for its excellence in customer service and innovative use of technology, the City of Virginia Beach is now able to provide citizens a proven online support channel to ask questions and get help at VBgov.com. Unlike email, LivePerson-enabled online assistance helps the City's Public Information Office address their citizen's questions in real time, allowing visitors to get the information they need when they need it.
"We are always seeking new and innovative ways to improve citizen communication and services," said Public Information Coordinator Bill Greeves. "Online Assistance is an excellent combination of technology and customer service that does just that."
"LivePerson is pleased to be part of the City of Virginia Beach's online initiative. It is very important for citizens to be able to easily access their local government organizations and to have a place where they can receive assistance and up-to-date information or to voice their concerns," said Tim Bixby, President of LivePerson. "The City of Virginia Beach has demonstrated a strong commitment to their residents by providing access to City information across multiple channels."
LivePerson offers ASP (Application Service Provider) solutions that eliminate the significant infrastructure investment typically associated with one-to-one customer facing solutions. LivePerson's complete product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson Service Edition - Platinum Series and LivePerson Pro for small businesses.
LivePerson (www.liveperson.com) is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. LivePerson's complete product portfolio includes Sales Edition, Service Edition, Service Edition - Platinum Series and Pro for small businesses. The company serves EarthLink, QVC, Macy's, HP, Ameritrade and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.
SOURCE: LivePerson, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, firstname.lastname@example.org
Web site: http://www.liveperson.com/