Live chat, email management, click to talk software by LivePerson

Month Year

Aug 13, 2020

EqualAI Challenges Companies and Leaders to Pledge to Reduce Bias in Artificial Intelligence

Bias in AI exacerbates the problem of discrimination in our society, but if addressed appropriately, it can be part of the solution

EqualAI, a nonprofit organization and leading voice focused on reducing unconscious bias in the development and use of Artificial Intelligence (AI), today challenged corporations and business...
Aug 10, 2020

LivePerson to Participate in Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational solutions, announced today participation at the following upcoming virtual events: August 11 Oppenheimer 23rd Annual...
Aug 4, 2020

LivePerson Announces Second Quarter 2020 Financial Results

-- Record results across segments fueled by strong execution and leadership in Conversational Commerce --

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational solutions, today announced financial results for the second quarter ended June 30, 2020. Second Quarter Highlights Total...
Aug 4, 2020

LivePerson Announces the Conversational Cloud™, an AI-powered Command Center for Brand-Consumer Conversations

Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care platform

LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced its enterprise-grade Conversational Cloud, where hundreds of the world's largest brands build and run...
Jul 21, 2020

LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce

AI-powered messaging enhances customer satisfaction and safety, reduces costs, and provides long-term, sustainable solutions for the COVID era

LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced its solutions for automating curbside customer experiences as they become a permanent fixture of the COVID...
Jul 17, 2020

Yell launches free new Messaging service in collaboration with LivePerson

Yell is delighted to announce the launch of Yell Messaging, in collaboration with LivePerson and using Apple Business Chat - a new way for users to communicate directly with companies using the...
Jul 16, 2020

LivePerson to Announce Second Quarter 2020 Financial Results on August 4, 2020

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, today announced the planned release of its second quarter financial results after the market close on Tuesday, August...
Jul 13, 2020

LivePerson reimagines the office-centric workplace to focus on the employee-centric workforce

COVID-19 concerns, employee sentiment around office health and safety, and know-how on remote work operations is driving innovation around the future of work

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, announced today its move away from office-centric workplaces to become an employee-centric workforce. This reimagining...
Jun 26, 2020

LivePerson integrates with Google's Business Messages to help brands connect with customers directly from Google Search and Maps

Brands can take advantage of new entry points to rich, asynchronous messaging experiences that customers prefer to traditional phone calls and waiting on hold

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, today announced it has joined Google's partner program to help brands launch on Business Messages, which lets...
Jun 24, 2020

Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era

Data indicates consumers are turning to messaging to engage with brands: volume on LivePerson's conversational platform jumps approximately 40% from pre-COVID era

Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their...
Jun 8, 2020

HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs

Messaging channel provides consumers a new, direct line of communication to HSBC’s service center via their iPhones and iPads

NEW YORK, NY – June 8, 2020 – HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, one of the world’s largest banking and financial services organizations, today announced the launch of its...
May 27, 2020

LivePerson to hold its Annual Meeting of Stockholders in a virtual-only format on June 11, 2020

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational solutions, announced today that in the interest of the health and safety of its stockholders, employees and communities, its...
May 21, 2020

Phone-Based Customer Care Fails Consumers During COVID-19 Crisis

As call centers collapse, long hold times cited worldwide as top challenge preventing consumers from getting in touch with brands, according to LivePerson's survey on The Impact of COVID-19 on Customer Care Response & Remote Work

LivePerson (Nasdaq: LPSN), a global leader in conversational solutions, today announced the findings of its survey, The Impact of COVID-19 on Customer Care Response and Remote Work, examining...
May 21, 2020

LivePerson's Conversation Builder Recognized by SIIA as Best Customer Service Solution

World's first all-in-one platform for building enterprise-scale chatbots earns prestigious industry recognition

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, was awarded Best Customer Service Solution of 2020 for its Conversation Builder tool as part of the annual Software &...
May 6, 2020

LivePerson to Participate in Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational solutions, announced today participation at the following upcoming virtual events: May 12 J.P. Morgan Global Technology, Media...
May 5, 2020

LivePerson Announces First Quarter 2020 Financial Results

-- Meets guidance for 18% year-over-year revenue growth in the first quarter, despite difficult environment --

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational solutions, today announced financial results for the first quarter ended March 31, 2020. First Quarter Highlights Total...
Apr 20, 2020

LivePerson to Announce First Quarter 2020 Financial Results on May 5, 2020

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, today announced the planned release of its first quarter financial results after the market close on Tuesday, May 5,...
Apr 13, 2020

LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm

Achieved "differentiated" rating among all reviewed vendors in six categories

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First...
Apr 7, 2020

LivePerson launches new gift card marketplace to help small businesses weather the coronavirus storm

HelpOthers.io connects customers to favorite local businesses decimated by social distancing for seamless digital gift card purchases

LivePerson, a global leader in conversational AI, and the Dream Big Foundation today announced the launch of HelpOthers.io, a new digital gift card marketplace letting consumers prepay for goods...
Apr 7, 2020

LivePerson CEO Marks 20 Years as a Public Company with Letter to LivePerson Community

LivePerson Founder and CEO Robert Locascio published a letter to the LivePerson community, including employees, customers, shareholders, to mark the company's 20th anniversary of becoming a public...
Mar 10, 2020

LivePerson named to Fast Company's list of the World's Most Innovative Companies for transforming the universe of brand-consumer interactions

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, has been named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2020. The list...
Mar 2, 2020

LivePerson wins Gold Stevie® Award for creating a new way for brands and consumers to engage through conversational AI

Conversation Builder recognized as best New Contact Center Solution by the world's top customer service awards program

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI solutions, was presented with the Gold Stevie® Award in the New Contact Center Solution category in the 14th annual Stevie...
Feb 26, 2020

LivePerson to Participate at Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, announced today participation at the following events: March 2 Morgan Stanley Technology, Media & Telecom...
Feb 13, 2020

LivePerson Announces Fourth Quarter 2019 Financial Results

-- Achieves Q4 goal of 20% revenue growth, accelerating 580 basis points year-over-year --

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced financial results for the fourth quarter ended December 31, 2019. The Company also...
Feb 3, 2020

LivePerson to Announce Fourth Quarter 2019 Financial Results on February 13, 2020

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, today announced the planned release of its fourth quarter financial results after the market close on...
Jan 21, 2020

David's Bridal debuts Zoey messaging concierge, helping customers plan the events of their dreams on Apple Business Chat

Powered by LivePerson, Zoey connects brides with live style-experts and leads David's Bridal's transformation to messaging-first experiences

David's Bridal, the nation's leading bridal and special occasion authority, announced today the debut of their messaging-powered experience for customers, led by concierge bot Zoey. The new...
Jan 17, 2020

LivePerson Reports Inducement Grants Under NASDAQ Listing Rule 5635(c)(4)

LivePerson, Inc. (Nasdaq: LPSN) is providing confirmatory notice, in compliance with the requirements of Nasdaq Listing Rule 5635(c)(4), of prior grants of equity-based incentive awards that...
Nov 21, 2019

LivePerson debuts SocialConnect and EmailConnect to help brands manage all digital customer interactions in one place

New solutions allow brands to deal with massive volume and shift customers to more effective messaging channels

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, today announced the launch of SocialConnect and EmailConnect, bringing social media and email into the...
Nov 19, 2019

FeedingNYC will deliver more than 4,000 Thanksgiving meals to families in need on November 26

Volunteers will reach new milestone of 80,000 dinners delivered throughout all five boroughs since 2001

FeedingNYC has announced it will deliver over 4,000 Thanksgiving meals this year during its annual event on November 26, 2019 at Pier Sixty at Chelsea Piers. This year, over 500 volunteers will...
Nov 14, 2019

LivePerson debuts Expert Guide series to demystify Conversational Commerce for business leaders

New publications empower marketing, customer service, and contact center leaders to launch Conversational Commerce initiatives

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce, today announced the debut of its Expert Guide series to help customer service, marketing, and contact center teams...
Nov 11, 2019

LivePerson to Participate at Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, announced today participation at the following events: November 13, 2019 ROTH Technology & New Industrials...
Nov 7, 2019

LivePerson Announces Third Quarter 2019 Financial Results

-- Generates record revenue and 17% year-over-year growth in the third quarter --

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced financial results for the third quarter ended September 30, 2019. Third Quarter Highlights...
Nov 5, 2019

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Customer experience leaders combine technology and services to disrupt the legacy contact center ecosystem with digital engagement, messaging and AI solutions

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of...
Oct 23, 2019

LivePerson partners with Delta Vacations to launch web messaging service that connects with travelers on their own time

Adoption of LivePerson messaging solution lets travelers research vacation packages and resolve inquiries

Delta Vacations, the official vacation provider of Delta Air Lines, announced the debut of its web messaging travel service through LivePerson, a global leader in conversational commerce...
Oct 21, 2019

LivePerson to Announce Third Quarter 2019 Financial Results on November 7, 2019

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, today announced the planned release of its third quarter financial results after the market close on...
Oct 21, 2019

LivePerson names Craig Berman Senior Vice President, Global Communications

Former head of communications for Amazon joins leading conversational commerce company

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational commerce solutions, today announced the hiring of Craig Berman to lead the company's internal and external communications...
Oct 17, 2019

Nearly two-thirds of consumers worldwide say they'd like the ability to message with brands, according to LivePerson's Consumer Preferences for Conversational Commerce survey

Survey examines consumer preferences around brand interactions; 90% of consumers are more likely to do business with companies that can answer questions immediately

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, today announced the findings of its Consumer Preferences for Conversational Commerce survey examining...
Oct 10, 2019

LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviors in real time

New solution instantly surfaces and measures customer intents, empowering brands to optimize operations and automations for improved customer experiences

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce, today announced the launch of LiveIntent to help brands detect, analyze, and resolve customer intents in real time....
Sep 25, 2019

LivePerson to Participate at Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, announced today participation at the following events: Thursday, October 3, 2019 Berenberg US Stockpicker...
Sep 4, 2019

LivePerson Automotive's simple, intelligent messaging platform spikes service department efficiency for Angela Krause Family Ford

Ease and convenience of Conversational Car Servicing™ drives increased customer satisfaction and volume of repair orders

LivePerson Automotive, a division of global conversational commerce solutions provider LivePerson, Inc. (NASDAQ: LPSN), has launched Conversational Car Servicing™ for Angela Krause Family...
Aug 26, 2019

Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests

New texting and messaging solution also allows Guests to ask questions, modify travel and make reservations in English and Spanish starting September 1

MIRAMAR, Fla., Aug. 26, 2019 (GLOBE NEWSWIRE) -- Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an...
Aug 19, 2019

LivePerson debuts enhanced Maven™ AI capabilities to help brands deliver personalized, high-impact conversational experiences

Upgraded conversational AI features increase agent efficiency and solve routing problems to make it easy for brands to orchestrate customer journeys at scale

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce, today announced new Maven™ artificial intelligence capabilities that increase Maven's power to help brands drive...
Aug 15, 2019

LivePerson Automotive integrates TradePending trade valuation, enhancing conversational commerce experience for dealers and consumers

Auto dealers can now extend their in-store tools to the messaging channels customers prefer

LivePerson Automotive, a division of global conversational commerce solutions provider LivePerson, Inc. (NASDAQ: LPSN), announced today that TradePending's trade valuation tool will be integrated into
Aug 2, 2019

LivePerson to Participate at Investor Conferences

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, announced today that its Chief Financial Officer, Chris Greiner and VP, Planning and IR, Matthew Kempler will...
Jul 31, 2019

LivePerson Announces Second Quarter 2019 Financial Results

-- Generates record revenue and accelerates to 15% year-over-year growth in the second quarter --

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced financial results for the second quarter ended June 30, 2019. Second Quarter Highlights...
Jul 24, 2019

Tricolor Auto Group Launches Conversational Commerce for Hispanic Auto Shoppers, Including WhatsApp Integration, Through LivePerson

LivePerson Automotive Provides Messaging Platform for Fast-Growing Dealership Group to Make Car Shopping Simpler for Spanish Speakers

LivePerson Automotive, a division of global conversational commerce solutions provider LivePerson, Inc. (NASDAQ: LPSN), announced today that its first WhatsApp implementation for an automotive...
Jul 17, 2019

LivePerson to Announce Second Quarter 2019 Financial Results on July 31, 2019

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, today announced the planned release of its second quarter financial results after the market close on...
Jul 1, 2019

LivePerson Integration Makes SAP Upscale Commerce Solution Conversational

Enables rapid deployment of cutting-edge conversational commerce for small and midsized businesses worldwide

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce solutions, announced today a new offering that integrates LivePerson's industry-leading platform into SAP Upscale...
Jun 26, 2019

LivePerson Wins 2019 Artificial Intelligence Breakthrough Award

LivePerson's Maven™ Recognized with "Best AI-Based Solution for Customer Service" Award in 2019 AI Breakthrough Awards Program

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational commerce, today announced that its recently introduced Maven™ conversational AI platform was selected as the winner of the...
May 30, 2019

LivePerson Automotive Announces Service Repair Payment Integration With DigniFi

LivePerson Automotive, a division of LivePerson, Inc. (NASDAQ: LPSN), and DigniFi announced today that consumers will now be able to secure a DigniFi loan to pay for automotive repairs within the...

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