Press Releases

Month Year

Jun 26, 2020

LivePerson integrates with Google's Business Messages to help brands connect with customers directly from Google Search and Maps

Brands can take advantage of new entry points to rich, asynchronous messaging experiences that customers prefer to traditional phone calls and waiting on hold

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, today announced it has joined Google's partner program to help brands launch on Business Messages, which lets...
Jun 24, 2020

Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era

Data indicates consumers are turning to messaging to engage with brands: volume on LivePerson's conversational platform jumps approximately 40% from pre-COVID era

Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their...
Jun 8, 2020

HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs

Messaging channel provides consumers a new, direct line of communication to HSBC’s service center via their iPhones and iPads

NEW YORK, NY – June 8, 2020 – HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, one of the world’s largest banking and financial services organizations, today announced the launch of its...
May 27, 2020

LivePerson to hold its Annual Meeting of Stockholders in a virtual-only format on June 11, 2020

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational solutions, announced today that in the interest of the health and safety of its stockholders, employees and communities, its...
May 21, 2020

Phone-Based Customer Care Fails Consumers During COVID-19 Crisis

As call centers collapse, long hold times cited worldwide as top challenge preventing consumers from getting in touch with brands, according to LivePerson's survey on The Impact of COVID-19 on Customer Care Response & Remote Work

LivePerson (Nasdaq: LPSN), a global leader in conversational solutions, today announced the findings of its survey, The Impact of COVID-19 on Customer Care Response and Remote Work, examining...

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