Press Releases

Month Year

Jun 22, 2021

LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system

Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure...
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Jun 15, 2021

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Adobe today announced an integration to help brands transform digital customer experience by seamlessly extending...
Jun 10, 2021

LivePerson takes home prize at Google's Business Messages Build-an-Agent Contest

Award recognizes innovative Business Messages experiences with potential to change the landscape of conversational commerce

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, has been named a winner in the Build-an-Agent Contest, a competition to create and launch innovative experiences using...
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May 26, 2021

Survey reveals travelers, especially young globe-trotters, eager to leverage messaging when booking post-pandemic travel

Delta Air Lines among travel companies ramping up AI-driven messaging to make customer experience even faster, easier, and safer

A survey of 2,000 Americans, commissioned by LivePerson, Inc. (Nasdaq: LPSN) and conducted by OnePoll, found that nearly three-fourths of consumers (73%) prefer messaging to calls when making...
May 5, 2021

LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences

Collaboration empowers brands to seamlessly leverage AI recommendations to increase agent efficiency and effectiveness

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Google Cloud today announced they are teaming up to help brands make contact center agents more efficient and effective...

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